Frequently Asked Questions
FAQ
Orders
What Payment Methods Do You Accept?
We accept all major debit & credit cards will work. Including but not limited to: American Express, Discover, Visa, Mastercard, Google Pay, Apple Pay, PayPal, Shop Pay + More
30-Day Money Back Guarantee
e are confident that you'll love your purchase. However, if for any reason you are not completely satisfied with your product, we offer a hassle-free 30-day money back guarantee.
Here's how it works:
- Contact Us: Within 30 days of receiving your purchase, simply reach out to our customer support team. Let us know your order number and the reason for your return.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item.
- Ship the Product: Carefully package the product in its original condition and ship it back to us within 30 days of receiving your return authorization.
- Inspection and Refund: Once we receive the returned item and inspect it to ensure it's in its original condition, we will process your refund within 1-3 business days. You will receive a confirmation email when your refund has been issued.
Wholesale Program
We are now delighted to be offering wholesale.
If you would like to place a bulk order for your business, please click the link below to inquire about our wholesale program!
For more information and details, please contact us.
Shipping
Do You Ship Worldwide?
Yes, we ship worldwide. We also offer free worldwide shipping on orders over $50!
When Will I Get My Order?
Once your item/s is dispatched, the estimated delivery time is:
United Kingdom: 5-10 Days
United States of America: 5-10 days
Canada: 2-7 Days
Europe: 5-10 Days
Rest of the World: 7-12 Days
When Will My Order Be Shipped?
Since all of our tallow products are crafted in small batches to ensure the highest quality, orders typically ship within 1-5 business days. We strive to process and dispatch each order as quickly as possible, working diligently to get your natural skincare products to you without delay!
Refunds & Returns
Do You Accept Exchanges?
Yes! We accept exchanges. All products must be unused and in original condition. For exchanges please contact us and our support will be more than happy to process an exchange for you!
Can I return My Order?
Yes of course! If you do not love your order for any reason please reach out to our support team and they will process a refund. All products must be in unopened original condition to qualify.
What Is Your Return Policy?
If you’re not totally satisfied with any part of your purchase or gifting experience for any reason at all, please let us know and we'll do whatever it takes to make things right.
Once you receive the purchased item and a refund can be claimed within the first 30 days. If the 30 days have gone by, we can’t offer you a refund or exchange.